Privacy Policy

In this Privacy Policy, the following terms bear the meanings set out below:

• "hot62", "we", "us", or "our" refers to the operator of the hot62 platform at https://hot62.cam.
• "Platform" means the hot62 website, mobile interface, applications, and all associated digital services.
• "Player", "you", or "your" means any individual who accesses, registers on, or uses the Platform.
• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "KYC" means Know-Your-Customer identity and age verification, a mandatory process for all hot62 account holders prior to withdrawal.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, hot62.
• "Third Party" means any organisation or individual that is not hot62 and not the Player.

This Privacy Policy applies to all Personal Data collected, processed, or held by hot62 in connection with the operation of the Platform. It covers:

• Registered account holders and their personal and financial data.
• Unregistered visitors who browse the Platform and whose technical data (such as IP address and browser type) is captured automatically.
• All interactions with hot62 customer support, whether via live chat, WhatsApp, or email.

This Policy should be read in conjunction with the hot62 Terms & Conditions. By using the Platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your Personal Data as described herein.

hot62 collects the following categories of Personal Data, grouped by purpose:

hot62 does not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where strictly necessary for identity verification and with your explicit consent.

hot62 collects Personal Data through the following channels:

• Direct submission: Information you provide when registering an Account, completing KYC, making deposits or withdrawals, contacting support, or responding to a promotion.
• Automated collection: Technical and Usage Data collected automatically when you access or use the Platform, via server logs, cookies, and similar tracking technologies.
• Third-party sources: Identity and verification data from KYC service providers; fraud and sanctions screening data from compliance databases; payment confirmation data from banks and e-wallet processors (BCA, BRI, BNI, Mandiri, OVO, GoPay, DANA, ShopeePay, LinkAja).

hot62 processes your Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide the services you have requested — including account management, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable regulatory obligations.
• Legitimate interests: Processing carried out to operate, protect, and improve the Platform, detect fraud, and ensure the safety and integrity of the gaming environment, provided that these interests are not overridden by your rights.
• Consent: Processing that goes beyond the above purposes — such as the use of non-essential cookies or marketing communications — will only occur where you have given explicit, freely given, informed, and revocable consent.

hot62 uses your Personal Data for the following purposes:

• To create, manage, and maintain your hot62 Account.
• To verify your identity and age (21+) in accordance with KYC requirements.
• To process deposits and withdrawals via Indonesian local bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, GoPay, DANA, ShopeePay, LinkAja).
• To detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited conduct.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and Account security alerts.
• To send you promotional communications about hot62 bonuses and offers, where you have opted in to receive these.
• To monitor for problem gambling indicators and, where identified, to reach out with responsible gaming resources or apply account-level protections.
• To improve the Platform's performance, navigation, and content through aggregate usage analysis.
• To respond to your enquiries and resolve disputes submitted through our customer support channels.
• To comply with all applicable legal and regulatory obligations, including record-keeping requirements under AML legislation.

hot62 does not sell or rent your Personal Data to any third party. We may share your data only in the following limited circumstances:

• Service providers: Third-party vendors engaged by hot62 to perform specific operational functions — including payment processors, KYC verification providers, cloud hosting providers, and customer support tools — receive access to the minimum Personal Data necessary to perform their contracted services. All such providers are bound by contractual data processing agreements that prohibit them from using your data for their own purposes.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt may receive anonymised session and bet data for the purposes of game performance monitoring and jackpot calculation. No directly identifiable Personal Data (name, ID number, bank details) is shared with game providers.
• Regulatory and law-enforcement authorities: hot62 will disclose Personal Data to competent governmental, regulatory, or law-enforcement bodies when required to do so by law, court order, or lawful authority request.
• Fraud prevention agencies: Personal Data may be shared with fraud prevention and sanctions screening services where we have reasonable grounds to suspect financial crime, in accordance with our AML obligations.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of hot62's assets, Personal Data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

hot62 operates as an offshore platform, and some of your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia. Such countries may have data protection laws that differ from those in your home jurisdiction.

Where Personal Data is transferred internationally, hot62 ensures adequate protections are in place through one or more of the following safeguards:

• Standard contractual clauses or equivalent mechanisms that impose data protection obligations on the receiving party.
• Transfer to jurisdictions that have been assessed to provide an adequate level of data protection by applicable regulatory standards.
• Your explicit consent to the transfer, where other safeguards are not available.

The hot62 Platform uses cookies and similar client-side storage technologies to deliver and improve our services. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function correctly — including session authentication, bet-slip persistence, and security tokens. These cannot be disabled without breaking Platform functionality.
• Analytical and performance cookies: Used to measure Platform usage patterns, identify performance bottlenecks, and understand how different features are used. Data collected is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences such as language settings, odds format, and display preferences to provide a personalised experience across sessions.

hot62 does not use third-party advertising or behavioural tracking cookies that profile you across external websites.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.

hot62 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• AES-256 encryption for all Personal Data stored on hot62 servers.
• 256-bit TLS encryption for all data transmitted between your browser or device and the hot62 Platform.
• Role-based access controls ensuring that staff members access only the Personal Data necessary for their specific responsibilities.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Multi-factor authentication for all internal staff access to systems holding Personal Data.
• Formal incident response procedures for the detection, investigation, and notification of Personal Data breaches.

While hot62 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying hot62 support immediately if you suspect unauthorised access to your Account.

hot62 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the lifetime of your Account and for a minimum of five (5) years following Account closure, in accordance with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, consistent with standard financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following Account closure or the conclusion of any related investigation.
• Customer support records: Retained for a minimum of three (3) years from the date of the final communication.
• Technical and usage data (logs): Typically retained for twelve (12) months, or longer where required for active fraud investigations.

Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with hot62's data destruction procedures.

Subject to applicable law and certain exceptions set out below, you have the following rights in respect of your Personal Data held by hot62:

The hot62 Platform is strictly for adults. Persons under the age of 21 are not permitted to register, access, or use the Platform in any capacity. hot62 does not knowingly collect Personal Data from any individual under the age of 21.

If hot62 becomes aware that it has inadvertently collected Personal Data from a person under 21, it will take immediate steps to delete that data and permanently close the associated Account. If you are a parent or guardian and believe your child has accessed hot62, please contact our support team immediately at [email protected] (plain text — not a clickable link).

The hot62 Platform may contain references to or descriptions of third-party services, game providers, and payment processors. hot62 does not control the privacy practices of any third-party organisation, and this Privacy Policy does not apply to any external website or service.

We encourage you to review the privacy policies of any third-party services you choose to use in connection with your gaming activity, particularly those of banks and e-wallet providers through which you make deposits and withdrawals.

hot62 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — particularly those that reduce your rights or expand how we use your data — hot62 will notify registered Players by email or by posting a prominent notice on the Platform at least 14 days before the updated Policy takes effect, where practicable.

The "Last Updated" date at the top of this page reflects the most recent version. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

For any enquiry relating to this Privacy Policy, or to exercise your privacy rights, please contact hot62 as follows:

• Platform: hot62 — https://hot62.cam
• Privacy & Data Enquiries Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request — [your username]" so our team can route your request correctly.
• Response Time: Acknowledgement within 5 business days; full response within 30 calendar days.

If you are dissatisfied with hot62's handling of your Personal Data or our response to a privacy rights request, you have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction where hot62 is incorporated, or to pursue remedies available under Indonesian law where applicable.

For information about our approach to responsible gaming and self-exclusion, please visit our Responsible Gaming page.